Tickets
Email to ticket, SLAs, timers, time and parts, worksheets, approvals and a scheduling calendar.
The Cyber Technician Command Center
Cybtek Command runs your IT service desk from one place. Each approved company gets its own system, with its own database, file storage and sign-in address.
Waiting for approval from the person at SHOP-PC-02
Email to ticket, SLAs, timers, time and parts, worksheets, approvals and a scheduling calendar.
Cybtek Agent for Windows: live status, PowerShell, files, event logs, software, updates, policies and alerts.
Cybtek Remote Connect: encrypted remote control with approval prompts, session history and recording.
Accounts, contacts, assets and contracts, with a portal your customers sign in to.
Encrypted passwords and one-time codes, kept for each customer.
Invoices, service and contract rates, with PayPal and Stripe payments.
Mailboxes, SMS and phone through VoIP.ms, plus calendar and contacts for your own apps.
Your system name, favicon and color, and your names and icons on the agent and remote app.
Tell us about your company and choose your address.
We send a link to the address you gave.
We review every registration. Your account activates once it is approved.
Your system opens at yourcompany.sonteksolutions.com with the password you chose.